9lapak Privacy Policy

This page describes what we collect when you use 9lapak and how we keep that data protected. When you open an account, deposit funds, or play games on our platform, we gather personal information—your name, email, payment details, and identification documents. We use this data to operate your account, process your deposits and withdrawals, prevent fraud, and comply with anti-money-laundering regulations. We do not sell your data to advertisers.

Our privacy practices follow applicable law in the jurisdictions where we operate. We encrypt all personal information in transit and at rest. Your payment details are handled by certified payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), who maintain their own security standards. We provide this policy so you understand exactly what happens to your information while you use 9lapak.

What We Collect on 9lapak

Account Information

When you register on 9lapak, we ask for your full name, date of birth, email address, and phone number. We require this information to verify your identity, set up your account, and contact you if there are issues with your deposits or withdrawals. We also collect your username and password (hashed and encrypted).

Payment and Financial Data

We collect information about your deposits and withdrawals: the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the date, and the reference number. We do not store your full payment card number or bank account number; payment processors handle that. We keep payment records for compliance and dispute resolution.

Identity and KYC Documents

Before your first withdrawal on 9lapak, we ask you to upload a scanned copy of your national ID or passport and a proof of address (utility bill, bank statement, or rental agreement). We store these documents securely to comply with Know Your Customer (KYC) requirements. We retain them for 5 years after account closure, as required by anti-money-laundering law.

Gameplay and Session Data

We track your gameplay on 9lapak: which games you play, when you play, how long you play, your bets, and your outcomes. We keep this data to detect fraud, resolve disputes, and understand platform usage. Live-dealer sessions are recorded for quality assurance and dispute resolution. You can request your gameplay history anytime via the in-app help centre.

Device and Technical Data

We collect technical information about your device and connection: your IP address, browser type, operating system, device ID, and approximate location (country/region level only, not street address). We use this data to prevent fraud, optimise performance, and debug technical issues. We also log your login times and access patterns.

How We Use Your Data and Your Rights

How We Use Personal Data

We use your data on 9lapak for the following purposes:

• Account operation: Create and maintain your account, process your deposits and withdrawals, and send you account notifications.
• Fraud prevention: Detect suspicious activity, duplicate accounts, and payment fraud. We may refuse a deposit or withdrawal if our checks flag risk.
• Legal compliance: Meet anti-money-laundering, counter-terrorism financing, and tax reporting requirements in jurisdictions where we operate.
• Dispute resolution: Investigate complaints, review gameplay records, and settle disagreements about outcomes or payouts.
• Service improvement: Analyse gameplay trends, identify technical issues, and optimise the platform.
• Communication: Send you account alerts, payment confirmations, and customer support responses. We do not send unsolicited marketing emails.

Third-Party Processors on 9lapak

We share your data with third-party service providers who help operate 9lapak:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet handle your deposit and withdrawal transactions. They receive only the data necessary to process your payment.
• Cloud hosting providers: Our servers may sit in jurisdictions outside Indonesia. These providers store your data under strict data-protection agreements.
• Compliance partners: We may share your KYC documents with our compliance team and, if legally required, with financial regulators.
• Live-dealer studios: Our live-dealer tables broadcast from professional studios. Studio operators receive only your username and stakes, never your personal data.

We do not sell your personal data to advertisers or third parties for marketing purposes. We do not share your data with other platforms, even if they are competitors.

Data Retention

We retain your account data on 9lapak for as long as your account is active. After you close your account, we keep your data for 5 years to comply with tax and anti-money-laundering requirements. After 5 years, we delete your personal information unless we are required by law to retain it longer. Gameplay records are kept for 90 days unless needed for dispute resolution.

Your Rights on 9lapak

Under applicable data-protection law, you have the right to:

• Access your data: Request a copy of all personal information we hold about you on 9lapak.
• Correct your data: Update or fix incorrect information in your account profile.
• Delete your data: Request deletion of your account and associated data, subject to legal retention requirements.
• Withdraw consent: Opt out of specific data uses (e.g., analytics), provided we can still operate your account.
• Data portability: Receive your data in a portable format (e.g., CSV) suitable for transfer to another provider.

To exercise any of these rights, contact our support team via the in-app help centre or email. We will respond within 30 days. We will not charge a fee unless your request is frivolous or repetitive.

Cookies and Tracking

Our 9lapak platform uses cookies to maintain your login session, remember your preferences, and prevent fraud. These are functional cookies necessary for the platform to work. We do not use advertising or tracking cookies. You can disable non-essential cookies in your browser settings; however, disabling functional cookies will prevent 9lapak from operating properly.

Cross-Border Data Transfers

Your data on 9lapak may be transferred outside Indonesia to cloud servers, payment processors, and compliance partners in other countries. These transfers comply with applicable data-protection law. We ensure that data recipients maintain security standards equivalent to our own. If you reside in a jurisdiction with strict data-protection laws, you acknowledge and consent to these international transfers by using 9lapak.

Contact Us About Privacy

If you have questions or concerns about our privacy practices on 9lapak, contact our support team during business hours (09:00–18:00 local time, Monday to Friday) via the in-app help centre, email, or live chat. We will respond within 48 business hours. If you are not satisfied with our response, you may lodge a complaint with the data-protection authority in your jurisdiction.

Privacy Policy Updates

We may update this privacy policy at any time. Material changes will be communicated to you via email or in-app notification. Your continued use of 9lapak after an update constitutes acceptance of the new policy. Check this page regularly for the latest version.

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